Shipping Policy
Shipping Country/Region
1. United States (except Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific).
2. If you are outside the US, please click HERE to contact us for purchase inquiries. We will assist you in purchasing products from our local resellers. Shipping Policy
For the contiguous U.S:
1. Free shipping for all orders over $39.99 in the contiguous U.S..
2. Free shipping on NextMaker subscription boxes
3. $6 flat rate on orders under $39.98
For Hawaii, Alaska, Guam, and Puerto Rico:
| Order Amount | Shipping Costs |
|---|---|
| Order＜$500 | $30 |
| Order＜$1000 | $70 |
| Order＜$2000 | $130 |
| Order ≥ $2000 | $200 |
1. Expedited service: If you need to get your order as soon as possible due to some accidental factors, you can email us (service@makeblock.com) to apply for expedited service. We will arrange shipment for you a few days in advance according to your situation. This service is free for you.
2. If the payment is delayed, the processing time will be lengthened.
3. Shipping costs will be automatically billed at checkout based on your shipping address.
Orders Tracking
1. After your order is successfully placed, you will receive an Order Confirmation email to confirm your order details. And your order will proceed to our local warehouse and the order will be ready within 24-48 hours.
2. Once your item ships, you will receive a Shipment Notification email, which includes your order number, express information, and package tracking number, and you are also able to track the status of your order through the email. Your package will typically be delivered within 3-5 business days.
3. Delivery time and transportation time are for reference only.
Shipping Carriers
We will ship the products from our US local warehouses by our cooperated carriers. We are unable to choose an exact carrier for your order. Your order might be shipped by UPS, USPS, Amazon Logistics US, 4PX and etc.
Note:
1. Please confirm your shipping address prior to completing your order. If you want to modify your shipping address, please email us (service@makeblock.com) within 48 hours of purchase, or we will ship to the address according to your order information.
2. If there is any force majeure that causes our products damaged in transit, please contact us immediately at service@makeblock.com after you receive your package. And we hope to get your understanding and patience in this circumstance.
3. Please contact us at service@makeblock.com within 7 days of the delivery suggested by the official tracking system of logistics companies if you do not receive the order, or we shall bear no responsibility on this occasion.
4. If there is any damage to the package and/or products inside, or if there is any item(s) missing, please contact us at service@makeblock.com within the day with pictures and/or videos.
5. Please contact us at service@makeblock.com within 24 hours if you want to cancel your order. We accept the order cancellation before the order is shipped.